Our Terms and Conditions
Please take the time to read our terms and conditions as they contain very important information – please read it carefully.
When placing your order, please keep the information below in mind and ensure all the correct information is provided.
- Orders are only accepted via email, no telephonic orders or additions to orders will be accepted unless received via mail.
- When submitting your order, please ensure that you submit ALL your delivery as well as contact information are supplied correctly, as well as the date of which you require the products.
- An official quotation will be supplied, including courier costs for door to door delivery, together with our banking details.
- Any and all orders will only be processed upon receival of your FULL payment into our bank account. No products will be manufactured or supplied on a 50% deposit – Balance on delivery system or on receival of a proof of payment.
- Final design on any personalised item will only be supplied after FULL payment, once approved manufacturing will commerce.
- Only two payment options are available, direct cash deposit into our bank account or EFT.
- Manufacturing and delivery can take up to 14 - 30 working days from date of receival of full payment. If required within the 14 days of full payment paid a rush fee will be charged.
- Please take note that we do not take any responsibility for colour matching of products, for example Blush Blue but you do not supply us with a CMYK colour code, we therefore will match up to the best of our abilities and cannot be held responsible if the colour is not exactly what you had in mind, any changes in colour after your initial order and payment will have additional costs for your account and to be paid before continuance of any manufacturing.
- Every product is designed individually and hand manufactured and finished according to your requirements thus resulting in not one product looking exactly the same as the next, even being the sae design, all our products are hand painted and assembled. We do not accept responsibility if any product does not fully resemble any product that has been advertised on any social media or website or per email.
- As we courier our products Nationwide, we utilise the services of our couriers, we DO NOT utilise the services of Postnet or any other services due to unreliability – no exceptions. However you are welcome to collect directly from our factory situated at 31 Mnotho Street, Middelburg, Mpumalanga or from our Sales Branch in Pretoria at the Zambesi China Mall.
- We will not be held responsible for any damage or loss due to negligence by our or any courier service, even though all care is taken by us in packaging and shipping your product.
- All our products are intellectual property of The Wedding Flaire (Jurie Smit Group of Companies pty ltd) and may in no shape or form be copied, altered or manufactured without the express written permission from the Executive Officer. All our products are protected under the Copyright Protection Act as well as any and all International Copyright Laws and Acts.
- Any photography and or images of our products used by anyone published or advertised on any form of media may and will be used by us for marketing and visual purposes and by purchasing our product you agree to our usage of said image without restrictions for any use we may find useful in promoting and advertising our product and services.